In the last few months, Rite Aid, Target and Publix have modified their coupon policies restricting the number of store, competitor, and manufacturer coupons that shoppers can use per purchase. Now CVS/pharmacy has joined the growing list of retailers that are fighting back against extreme couponers.
On Friday, CVS/pharmacy released a new written coupon policy aimed at clearing up confusion among shoppers. A new “FAQ” – frequently asked questions section was also added to their website.
The published guidelines set forth new redemption guidelines for CVS/pharmacy ExtraBucks® and ExtraCare® coupons and establish which third-party manufacturer or Internet coupons will be accepted. Anything not covered in the written policy is left to the discretion of CVS/pharmacy management at the store level.
The new CVS/pharmacy policy:
The use of ExtraBucks®, CVS/pharmacy and third-party manufacturer coupons is accepted in our retail stores in accordance with the following guidelines.
General guidelines to further understand the application of CVS/pharmacy coupons (ExtraBucks and ExtraCare® Coupons) and third-party manufacturer coupons:
• CVS/pharmacy does not accept expired coupons.
• Coupons and their face value cannot be exchanged for cash or gift cards.
• Competitor coupons are not accepted at CVS/pharmacy.
• CVS/pharmacy does not accept coupons for items not carried in our stores.
• CVS/pharmacy does not currently accept coupon bar code images displayed on a smartphone, iPhone, Droid etc.
• The total value of the coupons may not exceed the value of the transaction. Sales tax must be paid if required by state law.
• Certain CVS/pharmacy coupons may be subject to state sales tax rules similar to third-party manufacturer coupons and sales tax may be charged on pre-coupon price
• Third-party manufacturer coupons are coupons issued by a third party and sales tax may be charged on pre-coupon price.
• Language at the bottom of CVS/pharmacy coupons provides specific coupon acceptance rules.
• Any coupon offer not covered in these guidelines will be accepted at the discretion of CVS/pharmacy management.
• CVS/pharmacy will accept manufacturer coupons for an item that is on sale.
• CVS/pharmacy will not accept percent off coupons for sale and promotional items.
• In the event that any item’s price is less than the value of the coupon, CVS/pharmacy will accept the coupon only to the price of the item. CVS/pharmacy does not provide cash back in exchange for any coupons.
• CVS/pharmacy accepts one third-party manufacturer coupon and applicable CVS/pharmacy coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
• The number of third-party manufacturer coupons used in a transaction may not exceed the number of items in the transaction.
• The coupon amount will be reduced if it exceeds the value of the item after other discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item will result in a $4.99 coupon value).
• CVS/pharmacy accepts multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers, unless a limit is specified. Management reserves the right to limit the quantity of items purchased.
• CVS/pharmacy reserves the right to process coupons in any order.
Internet/Print at Home Coupons
• CVS/pharmacy accepts valid internet/print at home coupons containing a barcode.
• CVS/pharmacy will not accept reproductions or rebates.
For more information on the new CVS/pharmacy coupon redemption guidelines, please visit www.cvs.com
Bill Lewis is principal of William E. Lewis Jr. & Associates, a solutions based professional consulting firm specializing in the discriminating individual, business or governmental entity. To learn more, tune into “The Credit Report with Bill Lewis,” a daily forum for business and financial news, politics, economic trends, and cutting edge issues on AM 1470 WWNN.